FAQ

 

PLEASE READ :COVID 19

 

INTERNATIONAL ORDERS 

 

PLEASE NOTE that  International parcels are currently experiencing significant delays with transit times currently; this includes Regular Post and Express Post. This will depend on country to country . Parcels are being affected by the shortage of planes available to ship parcels. Please email us if you need your parcel urgently and we can try and help organize during the pandemic. There are Approx. wait times of up to approx. 10 weeks depending on country sometimes longer. If your shipment is transferred to sea carrier these orders take approx. 14 weeks.  Orders will NOT be refunded when your parcel is in transit and you will still receive your parcel. 

Website Purchase Information

 

  • ONCE AN ORDER IS PLACED IT CAN NOT BE REFUNDED OR CANCELLED. If the order has to be refunded we can do so but please note it will be minus our fees and charges.  These charges are from our PayPal/Credit Card Laybuy and Afterpay merchants  that we are immediately charged once your order has been successful.

  • Please Note Sale Prices and Discounts are only valid within the time frame we give for the Sale period . We do not provide sale prices if you have purchased outside this time period.

  • Once an order is placed items can not be added afterwards. A separate order will need to be placed. Please Note we ship our orders out quickly and promptly.

  • Please make sure you order the correct item and sizes when you place your order as the warehouse team pick and pack very promptly to ensure fast delivery times.

  • Please note that we do our best to display the true color of the garment however colors may vary slightly depending on your computer monitor/device and lighting of images.  We do not consider this a fault if the color is different. Please contact us prior if you need help with colors.

  • Size Charts are All APPROXIMATE Only and measurements will sometimes vary from guide listed on the website . They are helpful guide only and does not deem the products faulty or sized incorrectly if measurements differ. Please see our Returns Policy for further information.

 

DISCLAIMER

Due to the small size of some embellishments on our items, please ensure that Adult Supervision is given at all times around young children and babies as small items may pose as a choking hazard. All Headwear needs to be worn under Adult Supervision on children and babies as not to pose a suffocation or choking hazard whilst awake or asleep. Please remove items whilst sleeping also.

PAYMENT INFORMATION

 

PAYPAL– Australia And International

CREDIT/DEBIT CARD – Australia and International

AFTERPAY – Australia and New Zealand

LAYBUY - Australia and New Zealand